❓ Frequently Asked Questions
All your questions about moja77 answered here
Accounts, deposits and withdrawals, games, bonuses, and security — find all your questions about moja77 answered in one place.
moja77 has created a complete English-language FAQ page for players in Bangladesh. Here you will find detailed answers to common questions about opening an account, depositing money via bKash, the rules for slots and cricket betting, the welcome bonus, and safe and responsible gaming. If you cannot find the answer to your question, our 24/7 live chat support is always ready.
Account and Registration
Questions and answers about opening an account, logging in, and managing your profile at moja77.
Opening an account at moja77 is very simple. Go to the login page on the site and fill in the registration form — with your mobile number, password, and the required details, your account will be active within a few minutes. The entire process is conducted in Bengali, and our 24/7 live chat is available to help with any issues.
Each person may hold only one account. Creating multiple accounts goes against moja77's terms and conditions and may result in the cancellation of bonus privileges. This rule is strictly followed to maintain a safe and fair gaming environment.
Click the "Forgot Password" option on the login page and enter your registered mobile number. A verification code will be sent — use it to set a new password. If you have any trouble with the process, contact our live chat support and we will get it resolved quickly.
Yes, moja77 follows an account verification process to ensure secure transactions. You may be asked to confirm your identity before making a withdrawal. This keeps your account protected from unauthorised access and ensures fair play. For any questions about verification, let us know via live chat.
moja77 is for players aged 21 and above only. Age is confirmed at the time of account creation. Accounts belonging to underage users are cancelled immediately and no bonuses or winnings are paid out. Responsible gaming is our top priority.
Deposits and Withdrawals
Questions and answers about all payment methods including bKash, Nagad, Rocket, and Upay, as well as processing times and limits.
Depositing money from bKash into moja77 is generally instant — in most cases the funds appear in your account within a few seconds to a few minutes. The minimum deposit amount is ৳100. If there is a delay for any reason, contact live chat with the transaction reference number.
moja77 currently supports Bangladesh's most popular mobile banking services — bKash, Nagad, Rocket and Upay. Transactions can also be made through Dutch-Bangla Bank, City Bank, and BRAC Bank. The minimum deposit amount is ৳100 across all methods.
The standard processing time for withdrawals from moja77 is between 30 minutes and 3 hours. The minimum withdrawal amount is ৳800. If all account verification is complete and the bonus wagering requirement has been met, withdrawals are processed as quickly as possible.
moja77 does not charge any additional fees of its own for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may charge their own transaction fees — please check the terms of the relevant service for details. If you have any uncertainty, let us know via live chat.
Go to the cashier section of moja77, select Nagad, and enter the amount (minimum ৳100). Follow the instructions shown to complete the payment using your Nagad app or USSD code. Once the transaction is confirmed, the money will be added to your account instantly.
Games and How to Play
Questions and answers about cricket betting, slots, live casino, RTP, and playing games on mobile.
To bet on BPL matches, first log in to moja77, go to the Sports or Cricket section, and choose an active BPL match. You will find various markets including match winner, toss, top batter, and over/under. You can also place bets during the match through live betting.
RTP (Return to Player) is the theoretical return rate of a slot or game — it measures the average percentage of total bets that the game returns to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered. Each spin is independent, so results may vary in the short term.
Yes. moja77 uses content only from reputable game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming), who use RNG (Random Number Generator) technology to ensure fair play. Our platform is secured with SSL encryption.
Absolutely. moja77 is fully mobile-optimised. The site works great on any Android or iOS smartphone browser — there is no need to download a separate app. Slots, live casino, and cricket betting can all be played comfortably on mobile.
Yes, betting on T20 World Cup, IPL, and other international cricket events is available at moja77. Markets are opened according to the match schedule, and both pre-match and live betting are offered. Visit the cricket page for more details.
moja77 has hundreds of slot games including Fortune Tiger and Mahjong Ways from PG Soft, Gates of Olympus and Sweet Bonanza from Pragmatic Play, and Fortune Gems and Super Ace from JILI. Live casino, fishing games, and table games are also available. Visit the slots page to see the full list of slot games.
Bonuses and Promotions
Questions and answers about the welcome bonus, wagering conditions, cashback, and the VIP program.
After opening a new account, moja77 will give you a 100% match bonus of up to ৳15,000 on your first deposit. For example: depositing ৳1,000 gives a bonus of ৳1,000 — total balance ৳2,000. To receive the bonus, activate the applicable offer at the time of registration.
A wagering requirement is the number of times you need to place bets to make bonus funds withdrawable. For moja77's welcome bonus it is 15 times (15x). That means if you receive a ৳1,000 bonus, you can withdraw after placing a total of ৳15,000 in bets. Full terms are available on the terms and conditions page.
The moja77 VIP program has three tiers — Bronze, Silver, and Gold. You move up to a higher tier automatically through regular play. Bronze members receive up to 0.4% weekly cashback, Silver members up to 0.8%, and Gold members up to 1.2% weekly cashback.
Bonus balance can be used on most games, however certain games or game categories may count differently toward wagering conditions. See the full list on moja77's terms and conditions page or ask via live chat.
VIP members receive cashback each week according to their tier. Bronze members receive up to 0.4% per week, Silver members up to 0.8%, and Gold members up to 1.2%. Cashback is added to your account automatically every week.
Security and Responsible Gaming
Questions and answers about account protection, personal data privacy, self-exclusion, and how to get help.
Yes. moja77 uses SSL (Secure Sockets Layer) encryption technology to keep all data secure. Your personal information, financial transactions, and password are completely safe. Your information is not sold or shared with any third party — read our privacy policy for more details.
Self-exclusion is a voluntary step to stop yourself from gaming for a set period of time. To activate self-exclusion at moja77, contact our support team via live chat or by email at [email protected]. Visit the responsible gaming page to learn more about this feature.
moja77 takes responsible gaming very seriously. We offer deposit limits, cooling-off periods, and self-exclusion. Our 24/7 support team is available to help with any gaming-related issues. If you feel you are unable to control your play, please get in touch with us.
moja77's customer support is available 7 days a week, 24 hours a day. Our live chat service is conducted entirely in Bengali, so you can easily get help in your own language. To contact us by email, write to [email protected].
Contact moja77 immediately via live chat or at [email protected] and request that the account be temporarily locked. Then change your password and confirm that your registered mobile number is still active. Our security team will investigate and take action quickly.
Still have questions?
Live Chat Support
Live chat support in Bengali is available 24/7. Get instant help with any questions, transaction issues, or game-related matters.
Email Support
Send your detailed questions to: [email protected] — our team will reply as quickly as possible.
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